Visiting Tips - Winterthur Museum, Garden and Library

Visiting Tips


Get a head start preparing for your visit! Please review your confirmation letter from our Winterthur Information and Tours Office. If you need to revise any details of your scheduled visit, please contact us at 800.448.3883, or e-mail grouptours@winterthur.org.

Payments for Group Tours are due one week in advance of your scheduled tour. For more information on group rates, click here.

Please refer to our Directions and Parking page to assist you with directions and arrival instructions.

 

Helpful Tips


Identification:
It is helpful to have your group identified with name tags or lanyards to assist us in identifying your tour group throughout your visit, with the goal of optimizing your experience.

Length of Visit:
You should plan to visit at Winterthur for 3 to 4 hours with additional time if dining in the café.

Arrival:
Please arrive 45 minutes prior to your reserved tour time. This will allow time to check in and to enjoy the Garden Tram (weather permitting).

Garden Tram Tours:
Your group tour's General Admission includes a narrated tour of the Winterthur garden. The Garden Tram runs March through December, weather permitting. Trams are not reserved exclusively for tour groups, but are shared with the general public. While we try to accommodate all requested time slots for garden tram tours, the trams are available on a first-come, first-served basis.

Winterthur does not reserve or guarantee tram times, but we do suggest that groups take a tram tour when they first arrive at Winterthur, as it is the best way to accommodate that feature. We also try to estimate a time for your group to take the garden tram tour, so that we can schedule the rest of your visit accordingly. When reserving your tour, please let our Winterthur Information and Tours Office know your requested tram time slot. Please also contact us if you have questions or would like to find out more about arranging house and garden tours during non-peak times.

For more information, please call 800.448.3883 or e-mail grouptours@winterthur.org.

After Check-In:
After your group checks in at the Winterthur Visitor Center, your group has the option of taking a narrated garden tram tour, or riding the museum shuttle bus to the museum. If time permits, they may also walk through the garden to the museum. The Introductory House Tour, Spring Tour, Yuletide Tour, Galleries, Campbell Collection of Soup Tureens, Winterthur Museum Store, and Winterthur Library are accessible via the museum stop.

Storing Personal Items:
There is a coat room and lockers at the museum to store personal items. Umbrellas, shopping bags, and backpacks must be checked in a locker and are not permitted on house tours. Purses, briefcases, and other large personal items are not allowed to accompany guests on Reserved Tours, custom or private house tours. Notebooks and pencils are permitted on house tours; pens and markers are prohibited.

House Tours:
Guided tours of Henry Francis du Pont’s former home are broken down into groups of approximately 5–10 people and depart every few minutes.

Accessibility:
Winterthur is committed to providing excellent service to all visitors to the museum and garden. We recognize the diversity of the public’s needs and abilities. Please notify us of handicap restrictions and accessibility issues prior to your visit (wheelchairs, including size and type, walkers, etc…), so that we may better assist with your visitor experience. This information also helps to determine whether members of your group may require the use of Winterthur’s wheelchairs or other accommodations. For more information, please click here.

Photography:
Photography is allowed on all tours (smart phones, point and shoot cameras, iPads, and SLR cameras with regular short lenses (maximum of 55mm) with integrated flash units). We do not allow separate/detachable flash units, videotaping, tripods, monopods, large photographic accessories, or selfie sticks. Lenses may not be changed on tour. Photography is prohibited where indicated by signs. Photography and videotaping is permitted in the Winterthur Galleries and Garden, and at special events such as Point-to-Point, the Delaware Antiques Show, Enchanted Summer Day, and Truck and Tractor Day, and is intended for private, noncommercial use only, and not for publication. Photographs and videotaped footage cannot be published, sold, reproduced, distributed, or otherwise commercially exploited in any manner whatsoever. Please respect posted signage that prohibits photography of specific objects, collections, exhibitions, events, or locations. If you have questions, please contact the Communications Manager for more information at lfarrell@winterthur.org or 302.888.4803.

Use of this photography and videotape on personal social media sites is welcome, and we invite you to tag @winterthurmuse in your post.
For press and other special photography, including film and videotape projects, please contact the Marketing Communications Department during business hours by phone (302.888.4803) or e-mail lfarrell@winterthur.org.

Photography Notice: Upon entering the premises, you grant Winterthur and its agents the right to videotape, film, and photograph you, record your voice, and use your likeness in connection with the commercial production, and in the distribution, exhibition, and exploitation thereof.

Helpful Guides
Learn more About Winterthur, the history of this great American country estate, and the du Pont family in America. Download these guides and brochures to make the most of your visit:

 

View our Welcome Brochure—available soon!

View our Group Tour Information Brochure.

View our Quarterly Calendar of Events on our Connect With Us web page.

View our Estate Map and Visitor Map

View The Winterthur Story: Genealogy and History of the du Pont Family


 


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